Abstract:
This book is designed to be a practical, accessible introduction to the very broad topic of dealing with difficult people and difficult behaviors. The focus is on building a basic understanding of how you interact with difficult people, what makes difficult people tick, and the most fundamental skills you can bring to the table to help change these encounters for the better. Dr. Koob has brought together a wide range of key ideas garnered through an extensive study of the difficult people literature. This book represents the foundation of knowledge you need to be successful.