Customer Facing Processes and Customer Experience
Ajit Utagikar with his breakthrough approach to customer experience design hits the nail squarely on the head. His insights make this book a riveting read and an invaluable guide to practical applications. read more
by Ajit Utagikar ~ 0-7414-5413-0 ©2009
Price: $49.95

 

Tell Your Clients Where to Go! A Practical Guide to Providing Passionate Client Leadership
Captivate your clients and catapult your career! The practical perspective in Tell Your Clients Where to Go! will help any client-facing professional provide more passionate and proactive – and successful – leadership. read more
by Todd Sebastian ~ 0-7414-4903-X ©2008
Price: $13.95

 

Where the Hell are the Light Bulbs?
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by Gary L. Flickinger ~ 0-7414-1565-8 ©2003
Price: $9.95